Terms of service

Store Name: Bohra Shoes

Welcome to Bohra Shoes! This page outlines the terms and conditions that apply to all orders placed on our website. By using this site or placing an order, you agree to be bound by these Terms and Conditions.

1. About Bohra Shoes

Bohra Shoes is a growing footwear brand based in India, offering a curated collection of men’s shoes online.

2. Delivery Timings

All orders are processed within 1–3 business days.

We deliver across the week, including weekends.

During peak times, deliveries may be delayed by a day.

Shipping Details:

Shipping method: Bohra Shoes Courier Partner
Shipping cost: Free
Estimated delivery time: 4–7 days

You will receive an SMS/WhatsApp confirmation along with tracking details once your order is shipped. Tracking is also available on our website.

If you receive a damaged order, please contact us immediately via phone. We will help you return the product or provide a solution.

3. Discounts

Discounts and offers are determined solely by the Bohra Shoes team.

Offers cannot be combined unless explicitly stated.

4. Address Changes

Address changes are accepted free of charge if requested at least 1 day before delivery.

No changes will be made after dispatch.

For gift orders, address changes are not allowed post dispatch.

5. Order Changes & Cancellations

Changes to orders must be made at least 1 day before delivery.

6. Product Display and Description

While we try to ensure accurate product images and descriptions, actual products may differ slightly due to differences in screen display, lighting, or manufacturing variations.

7. Damaged Deliveries

Damaged item claims must be reported within 1 day of delivery.

Reports must be accompanied by clear photo or video proof.

8. Delivery Rules

Delivery will be attempted as per provided instructions.

If the recipient is unavailable or refuses to accept the order, it will be marked as delivered. No redelivery will be attempted.

Order will be considered delivered if:

  • Incorrect or incomplete address is provided

  • Recipient is unavailable

  • Premises are locked

  • Incorrect or unreachable contact information

  • Recipient refuses delivery

  • Order is delivered to security, neighbor, or reception

9. Substitution Policy

In rare cases where a product is unavailable, we reserve the right to replace it with an item of equal or greater value, including variations in design, color, or packaging.

10. Duplicate Orders

If duplicate orders are detected, we will attempt to contact the customer. If unreachable, we reserve the right to make the final decision regarding fulfillment.

11. Fraudulent Activity

Any unethical behavior—such as providing false address, offensive instructions, or suspicious activity—may result in order cancellation or user banning without explanation.

12. Recipient Not Available

If strict delivery to the recipient only is requested and the recipient is unavailable, the order will be marked as delivered. No refunds will be provided.

13. Courier Deliveries

All courier items will be dispatched via Bohra Shoes Delivery or an equivalent service. We cannot guarantee a specific delivery date or time.

Deliveries are made between 8:00 AM – 10:00 PM.

Orders may take 4–7 business days, depending on location and courier capacity.

14. Right to Refuse Service

Bohra Shoes reserves the right to serve or refuse service to any individual, business, or organization without explanation.

15. Legal Jurisdiction

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Gurugram, Haryana.

16. Entire Agreement

These Terms & Conditions, along with our Cancellation & Refund Policy, Privacy Policy, and other posted policies, form the complete agreement between you and Bohra Shoes.

17. Communication Consent

By placing an order, you consent to receive transactional and promotional updates via SMS, phone calls, WhatsApp, and email from Bohra Shoes.

18. Feedback Requests

To ensure quality and service, Bohra Shoes may contact recipients for feedback regarding the delivery experience or product satisfaction.

19. Fraud Reporting

Any unethical or unauthorized order attempts via third-party platforms will be treated as fraud. We reserve the right to report such incidents to law enforcement authorities.

20. Contact Us

📧 Email: bohrashoes53@gmail.com (change if needed)
📞 Phone/WhatsApp: 8696245253

If you have any questions or concerns regarding these Terms, please feel free to contact us.